My Default Career
★ Creating Five-Star! Experiences ★
★ Experience Design ★
A Five-Star experience is felt.
You feel seen, understood and significant during every moment. You love it and want to come back.
Individually, we all look for these experiences, but collectively - so do our customers, employees, and vendors. Five-star experiences that drive customer loyalty, increase employee retention and create strong business bonds are not accidental, they are created.
We help you design them!
Beth Chatto Gardens - An Experience Maker
★ Experience Consultants ★
our five-star! framework:
| DISCOVER | DESIGN | DELIVER
together we:
Discover the Experiences
& Design for Behaviors
that Deliver your Outcomes
• Drive Customer Loyalty •
• Increased Employee Retention •
• Deepen Partner Relationships •
LEAD: Our Collaborative Method:
Listen:
Listen for and observe signals of positive and negative experiences.
Explore:
Map experiences to find what makes them positive and what makes them negative.
Apply:
Redesign and develop the five-star experience you want your customers, employees and partners to have!
Deliver:
Create the actions, assign the tasks and deliver what you set out to do!
★ ★ ★ ★ ★
Derived from years of research by Marcus Buckingham, the Buckingham Institute, and Design Love In.
We bring this proven methodology to your organization through customized workshops and consulting.
★ Design Workshops ★
• 1:1 Experience Design Coaching •
Bringing the same framework and methods used by leading organizations to your everyday work experiences — through six focused 1:1 coaching sessions that help you design five-star moments for those around you.
• Entrepreneurs •
For agile entrepreneurs and fast-moving teams who need to meet customer expectations and build five-star experiences into everything they do. In 90 minutes, learn how to assess, design, and deploy experiences that engage your customers and keep your focus on what matters most.
• Corporation Half-Day •
Unite cross-functional teams around the same goal and the same language — five-star experiences. Our half-day workshop equips your team with proven tools, a clear framework, and a practical method to discover, design, and deliver outcomes that support your vision.
• Corporation Full-Engagement •
Focus on what matters most — your five-star outcomes. A full-engagement workshop puts us side-by-side with your team, freeing you to think strategically while we collaborate on the design and delivery of organization-wide transformation. Multi-day and off-site sessions available.
★ ★ ★ ★ ★
All workshops include tools built within Google Sheets for your continued use!
Retainer options available for all Workshops. Custom speaking engagements available.