My Default Career
★ Creating Five-Star Experiences ★
Experience Consulting:
★ ★ ★ ★ ★
Experiences drives Behavior drives Outcome
• Drive Customer Loyalty
• Increase Employee Retention
• Develop Better Processes
Derived from years of research from
Marcus Buckingham, the Buckingham Institute
and Design Love In.
LEAD: Our Collaborative Method:
Listen:
Listen for and observe signals of positive and negative experiences.
Explore:
Map the experiences to find what makes them positive and what makes them negative.
Apply:
Redesign and develop the five-star experience you want your customers and employees to have!
Deliver:
Create the actions, assign the tasks and deliver what you set out to do!
★ Design Workshops ★
• For Entrepreneurs: 90 minute speed-session in developing a five-star experience with 3 additional check-ins, one per quarter.
• Corporation Half-Day: 4 hour full workshop designed to teach you mapping of experiences, finding and correcting important moments and how to actively deploy a five-start experience.
• Corporation Full-Engagement: 4 hour full workshop with direct facilitation from our team to create one or more five-star experiences with follow-up.
Retainer options available for all Workshops.
Custom speaking engagements also available.
