Welcome to Chamber 12
Complimentary process evaluation sessions offered
exclusively to Orrville Area Chamber of Commerce members.
12 Sessions. 60 minutes. 1 per week. August through October, 2026.
No sales pitch. No obligation.
Designing five-star processes and experiences for your business - is our business.
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• What happens in your 60-minute session •
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We'll focus on one process or touchpoint in your business
(customer onboarding, employee onboarding, checkout experience, shift handoff — whatever's creating friction) -
We'll diagnose why it's not working the way you need it to
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We'll map out what it would take to redesign it so it does
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You'll walk away with immediate insights and a clear sense of next steps
• This is for you if... •
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You're a Chamber member with a growing business (multi-location, manufacturing, service-based, or regional operation)
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You know something in your process isn't working, but you don't have the time or distance to fix it
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You're ready to have an honest conversation about what's holding you back
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You're open to redesigning how things work — not just patching the problem
Services & Tools
• 1:1 Experience Design Coaching •
Bringing the same framework and methodology used by leading organizations to your everyday work experiences — through six focused 1:1 coaching sessions that help you design five-star moments for those around you.
• Entrepreneurs •
For agile entrepreneurs and fast-moving teams who need to meet customer expectations and build five-star experiences into everything they do. In 90 minutes, learn how to assess, design, and deploy experiences that engage your customers and keep your focus on what matters most.
One of our digital tools is Google Sheets where we map, (re)design, apply and deliver outcomes in a collaborative way
- and is left with you for future use!
• Teams & Organizations Half-Day •
Unite cross-functional teams around the same goal and the same language — five-star experiences. Our half-day workshop equips your team with proven tools, a clear framework, and a practical method to discover, design, and deliver outcomes that support your vision.
• Corporation Full-Engagement •
Focus on what matters most — your five-star outcomes. A full-engagement workshop puts us side-by-side with your team, freeing you to think strategically while we collaborate on the design and delivery of organization-wide transformation. Multi-day and off-site sessions available.
Let's Talk!
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All workshops include tools built within Google Sheets for your continued use!
Retainer options available for all Workshops.
Custom speaking engagements available.
About Me and My Default Life
𝘐'𝘷𝘦 𝘣𝘦𝘦𝘯 𝘥𝘦𝘴𝘪𝘨𝘯𝘪𝘯𝘨 𝘧𝘪𝘷𝘦-𝘴𝘵𝘢𝘳 𝘦𝘹𝘱𝘦𝘳𝘪𝘦𝘯𝘤𝘦𝘴 𝘴𝘪𝘯𝘤𝘦 𝘣𝘦𝘧𝘰𝘳𝘦 𝘐 𝘬𝘯𝘦𝘸 𝘸𝘩𝘢𝘵 𝘵𝘰 𝘤𝘢𝘭𝘭 𝘵𝘩𝘦𝘮.
It started in 1999 when I was an 18-year-old college kid assigned to tutor adults — people with jobs, families, and real lives. I quickly learned that I couldn't just show up and teach. I had to understand where they were coming from, what they needed, and how they learned before I could break through the barriers and help them succeed. That was my first lesson in meeting people where they are.
I spent the next 24 years in audiovisual design and installation, and that's where the lesson deepened. I learned that people don't care as 𝘮𝘶𝘤𝘩 about the technology — they care 𝘮𝘰𝘳𝘦 about the experience it creates. I designed a control interface that didn't work for a client, and instead of living with it, we worked through what they actually needed. I redesigned it, and they were thrilled. I worked with a difficult House of Worship client and discovered that if I gave them an experience-level intro that felt over-the-top from the start, they never asked for more — they were already there. The technology was never the point. The experience was.
After years of travel and stress, I was ready to exit my career but didn't know how. I started blogging about life and work, and that's how My Default Life began. When I finally resigned, I thought: 𝘪𝘧 𝘐 𝘩𝘢𝘥 𝘴𝘰𝘮𝘦𝘰𝘯𝘦 𝘵𝘰 𝘨𝘶𝘪𝘥𝘦 𝘮𝘦 𝘵𝘩𝘳𝘰𝘶𝘨𝘩 𝘵𝘩𝘪𝘴 𝘵𝘳𝘢𝘯𝘴𝘪𝘵𝘪𝘰𝘯, 𝘪𝘵 𝘸𝘰𝘶𝘭𝘥 𝘩𝘢𝘷𝘦 𝘣𝘦𝘦𝘯 𝘴𝘰 𝘮𝘶𝘤𝘩 𝘦𝘢𝘴𝘪𝘦𝘳. That's what I could help others do. Then I read Nine Lies About Work and realized I could help not just individuals, but teams and organizations design experiences that actually work — experiences that drive loyalty, retention, and real outcomes.